De Montfort University Dubai is seeking a motivated and detail-oriented Finance Officer – Credit Control & Cash Desk to join our Finance team. This role is critical in maintaining effective credit control procedures, managing student accounts, and ensuring the timely collection of receivables in line with university policies.
The successful candidate will play a key role in supporting both the credit control and cash desk operations, working collaboratively with internal departments to ensure accurate financial processing and student support.
Key Responsibilities:
Credit Control & Management
- Monitor and manage outstanding student debts and payment follow-ups.
- Maintain accurate records of credit transactions, invoices, and customer accounts.
- Generate aged debtor reports and escalate unresolved cases.
- Enforce credit control policies to reduce late payments and bad debts.
Student Credit Assessment
- Assess student/guardian payment behavior, including bounced cheque tracking.
- Recommend alternate payment methods for high-risk accounts.
- Approve or decline credit applications in line with university policies.
- Offer structured installment plans with clear financial terms.
Debt Collection & Dispute Resolution
- Follow up on overdue payments via calls, emails, and letters.
- Negotiate repayment terms and escalate issues to legal/debt collection when needed.
- Resolve student disputes in a timely and professional manner.
Risk Mitigation & Compliance
- Implement automated reminders and early payment incentives.
- Enforce service restrictions for overdue payments (e.g., exam access, transcripts).
- Ensure compliance with university finance policies and data confidentiality standards.
Reporting & Documentation
- Prepare regular reports on debt status, credit exposure, and risk analysis.
- Maintain clear documentation for all financial arrangements and reconciliations.
- Recommend process improvements and risk mitigation strategies.
Qualifications & Skills:
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- 3–5 years of relevant experience in credit control, accounts receivable, or cash handling.
- Proficiency in SAP or ERP systems and strong Excel skills (Pivot tables, VLOOKUP).
- Excellent written and verbal communication in English; Hindi/Urdu preferred.
- Strong customer service, decision-making, and organizational skills.
Why Join DMU Dubai?
DMU Dubai is committed to providing an inclusive and dynamic environment that supports personal and professional growth. Join a forward-thinking institution where your contributions make a real impact on student success and university operations.
If you feel that your profile matches the above job description, we encourage you to apply. We will be carefully reviewing all applications to identify candidates who align with the role requirements and the values of DMU Dubai.
